Our privacy policy

Privacy Policy Notice

This privacy policy is for this website www.locavoretrading.org and governs the privacy of its users who choose to use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Locavore Community Interest Company Ltd., trading as Locavore Trading.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered with the ICO under the Data Protection Register, our registration number is: #SC412721.

Lawful basis: Consent

The reason we use this basis:
We collect the data you consent to give us so that we can contact you to further discuss your requirements which allows us to provide a tailored service.

We process your information in the following ways:
We use your data to contact you directly for the reasons stated above. During this direct contact, we may collect additional data you consent to give us in order to further tailor our services to you. Please see Contract and Legitimate Interests below for more information.

Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

When we share your data with third parties:
The information you give us under this basis may be shared with third parties under the conditions of the Contract basis below.

Lawful basis: Contract

The reason we use this basis:
We collect the necessary additional data such as telephone number and delivery addresses in order to carry out the services you have asked us to provide.

We process your information in the following ways:
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Data retention period:
We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

When we share your data with third parties:
We may share your name address, telephone number with carriers and our warehouse for delivery purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
We respect your privacy. The personal information that you give us is held with care and in utmost security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

Lawful basis: Legitimate interests

The reason we use this basis:
Any data you give us through follow-up communications is necessary for us to carry out our services to you.

We process your information in the following ways:
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for, unless there is a good reason to protect your personal data which overrides the legitimate interests stated above.

Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

When we share your data with third parties:
We may share your name address, telephone number with carriers and our warehouse for delivery purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
We respect your privacy. The personal information that you give us is held with care and in utmost security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here ;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.
  • You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.